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Services available from the hotline Hotline Fax
Open Account, update customer's particulars, information about promotion programmes

Office Hours‎:
Monday - Friday: 09:00 - 18:00 | Saturday: 09:00 - 13:00
Closed on Sundays and public holidays
2921 2277 2854 9623
Arrange pick-up, order for Multipack boxes

Office Hours‎:
Monday - Saturday: 09:00 - 19:00
Closed on Sundays and public holidays
2921 2266 2868 1440
2365 3398
Enquire about account statements

Office Hours‎:
Monday - Thursday: 09:00 - 12:30 / 13:30 - 17:45
Friday: 09:00 - 12:30 / 13:30 - 18:00
Closed on Saturdays, Sundays and public holidays
2921 2248 2501 0542
Trace Speedpost items

Office Hours‎:
Monday - Friday: 09:00 - 19:00 | Saturday: 09:00 - 17:00
Closed on Sundays and public holidays
2921 2211
2921 2560
2868 4723
General enquiries on Hongkong Post's services

For General Enquiry Hotline of Hongkong Post at 2921 2222, after selecting language, please press [8] (Other enquiries and complaints) and then press [5] (Speak to customer service representative). Your call will be transferred to a hotline arranged by Hongkong Post and "1823" of the Government for answering enquires related to Hongkong Post. If the line is busy, you may leave your message with the phone recorders and customer service representatives of "1823" will call back as soon as possible. You may also dial "1823" direct to obtain information about the services provided by the Department.
2921 2222